Careers Knowledge Management Consultant (Bilingual)

Knowledge Management Consultant (Bilingual)


Nairobi, Kenya with international travel and possible virtual work arrangement

The successful applicant will have at least 4 years’ relevant experience in Knowledge Management on a Digital platform having a proven track record of key achievements under this.


MicroSave is a market leader in providing consulting services to Mobile Network Operators (MNO’s) and Financial Service Providers (FSP’s) globally.  Our clients include leading commercial banks, telecommunication companies, SACCOs, microfinance institutions and multilateral and bi-lateral donors. With increasing demand for our services, MicroSave is currently looking for a creative, talented and experienced individual to join its team in Kenya under the Réseau Helix domain on a consultancy basis to manage its Knowledge Management portal.
Key Functions will include:
  • Develop a roadmap with key features of the portal and leading the strategy behind the development of this portal
  • Conduct workshops/surveys to gather feedback relevant to the knowledge portal strategy
  • Develop comprehensive promotional plan for the Knowledge Portal, including launch, communication tactics, content management and collateral and other support materials as appropriate.
  • Work closely with the Réseau Helix team and MicroSave KMM Manager to ensure success of the portal
  • Conduct social media marketing campaigns to publicize the portal and recruit as much traffic as possible

Qualities & Skills: This position requires a well-organized, self-motivated individual with strong prioritization skills to effectively and efficiently carry out the desired duties and responsibilities.

Other relevant skills include:
  • Bilingual French/English
  • Track record of designing end-to-end experiences using user-centered design and Agile UX methodologies.
  • Demonstrated success launching web portals, from concept through launch.
  •  Strong understanding of usability best practices, information architecture principles and A/B/MVT testing.
  • Experience in digital media and ideally graphic design capabilities.
  • Ability to manage multiple work  streams at a given time.
  • Strong communication skills and ability to manage input from different stakeholders
Education: Master in Business Administration degree
Compensation: A competitive compensation rate shall be negotiated with the right candidate. Please state current and expected payment rate.

Availability:  State availability (notice period) in your application letter. 

Correspondence:Applications and detailed CV to be sent by email to, marking the subject as: KNOWLEDGE MANAGEMENT CONSULTANT

Applications not meeting minimum requirements will not be considered.  Only shortlisted candidates will be contacted

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For almost 20 years, MicroSave has:

  • Improved credit, savings, insurance and payments products by understanding the poor's financial needs, aspirations, perceptions and behaviours
  • Converted clients to a market-led approach
  • Published papers offering key insights into financial inclusion in Africa and Asia
  • Trained thousands of leading financial inclusions specialists
  • Developed newsletters, notes, research papers with a more global perspective

MicroSave In Numbers

  • Worked with over 200 banks, MFIs and MNOs
  • Helped to develop and test over 200 different financial inclusion products and channels
  • Supported seven MFI transformations and a bank listing in Africa
  • Designed and implemented nearly 75 digital finance projects across Africa, Asia and Latin America
  • Implemented Social Performance Management systems for 23 clients
  • Researched and published in-depth financial market intelligence for 56 African and Asian countries
  • Published over 550 papers, focus and briefing notes, and other print, and online publications
  • Developed 35 toolkits translated into over 15 languages